Why we take a deposit
Clinics reserve doctors' time for confirmed bookings. A deposit protects that slot for you and keeps no-shows from hurting the honest clinics we work with. Your deposit is credited toward your trip — it is not an extra fee.
Cancellation & rescheduling
| When you tell us | What happens |
|---|---|
| 48 hours or more before your appointment | Free reschedule, or 100% deposit refund |
| 24–48 hours before | One free reschedule, or 50% refund |
| Less than 24 hours / no-show | Deposit is not refundable |
Exceptions are always made for medical emergencies, flight cancellations, and other events outside your control — just show us any reasonable proof.
How refunds are paid
- Refunds go back to the original card used for payment.
- Card refunds typically appear in 5–15 business days depending on your card issuer.
- Amounts are refunded in the currency charged; small differences can occur from your bank's exchange rates. We do not deduct our own fees from eligible refunds.
Treatment payments at clinics
Payments made directly to clinics are governed by each clinic's own policy — we confirm it with you before booking and help you communicate with the clinic if an issue arises.
Questions or disputes
Write to consult@beautrek.com — a coordinator replies within one business day. We resolve issues directly and honestly; that's the whole point of Beautrek.