Why a deposit may be required
Clinics reserve doctors' time for confirmed bookings. Some clinics require a booking deposit at reservation. We confirm the amount and how it is paid before you commit, and it is credited toward your treatment. A deposit protects that slot for you and keeps no-shows from hurting the honest clinics we work with — it is not an extra fee.
Cancellation & rescheduling
| When you tell us | What happens |
|---|---|
| 48 hours or more before your appointment | Free reschedule, or 100% deposit refund |
| 24–48 hours before | One free reschedule, or 50% refund |
| Less than 24 hours / no-show | Deposit is not refundable |
Exceptions are always made for medical emergencies, flight cancellations, and other events outside your control — just show us any reasonable proof.
Beautrek services: interpretation & airport transfer
Optional interpretation and transfer services are priced separately. The same schedule above applies to these paid services — the Clinic Interpretation Assistant (KRW 110,000) and the Airport Pickup/Sending + Interpretation Package (KRW 250,000) — counted from the scheduled service start time. If your inbound flight is cancelled or significantly delayed, we reschedule your pickup free of charge or refund the package in full. See Services & pricing for what each service includes.
How refunds are paid
- Refunds go back to the original card used for payment.
- Card refunds typically appear in 5–15 business days depending on your card issuer.
- Amounts are refunded in the currency charged; small differences can occur from your bank's exchange rates. We do not deduct our own fees from eligible refunds.
Treatment payments at clinics
Payments made directly to clinics are governed by each clinic's own policy — we confirm it with you before booking and help you communicate with the clinic if an issue arises.
Questions or disputes
Write to consult@beautrek.com — a coordinator replies within one business day. We resolve issues directly and honestly; that's the whole point of Beautrek.