This policy explains how 씨더파트너스, operator of Beautrek ("we", "us"), handles your personal information in accordance with the Personal Information Protection Act of Korea (PIPA) and other applicable laws. Privacy contact: consult@beautrek.com.
1. What we collect
| When | Information |
|---|---|
| Consultation request | Name, email, messenger ID (WhatsApp/LINE), language, country, and what you tell us about your trip and treatment interests |
| Booking a paid service | Names of guests, service dates, hotel/clinic destination, flight number (for airport pickup), phone number |
| Payment | Handled entirely by a licensed Korean payment gateway. We receive only the approval result and order reference — we never receive or store your card number |
| Website visit | Basic technical data (browser type, pages visited) for site operation and analytics |
We do not intentionally collect sensitive health records. Anything you choose to share about treatment interests is used only to coordinate your visit.
2. Why we use it
- To respond to consultations and match you with suitable partner clinics
- To provide booked services — assigning interpreters, arranging vehicles, tracking flights
- To process payments, send confirmations and receipts, and handle refunds
- To meet legal obligations (e.g., transaction record-keeping under Korean e-commerce law)
- Marketing messages only if you separately agree, and you can opt out anytime
3. Who we share it with
- Partner clinics — only with your consent, to arrange your consultation or visit (name, language, requested treatment, visit date)
- Payment gateway — to process the payment you initiate
- Transport partners — driver receives your name, pickup time/place, and flight number for pickup services
- We never sell your personal information
4. How long we keep it
- Consultation records: until the purpose is fulfilled, then deleted (max 1 year of inactivity)
- Payment and refund records: 5 years (Korean Act on Consumer Protection in Electronic Commerce)
- Consumer complaint or dispute records: 3 years
5. International visitors
Our services are provided in Korea and your information is processed on servers we use for business operations. By booking from abroad, you understand your information is transferred to and processed in Korea for the purposes above.
6. Security
Access to personal information is limited to staff who need it to serve you. Payment data is handled only by the PCI-DSS-certified payment gateway. Messenger consultations happen on the official Beautrek accounts only.
7. Your rights
You may request access to, correction of, or deletion of your personal information, or withdraw consent, at any time by emailing consult@beautrek.com. We respond within 10 business days. Deletion requests are honored except where law requires us to retain records (Section 4).
8. Cookies & analytics
We use essential cookies plus two analytics tools to understand how the site is used and where it confuses people:
- Microsoft Clarity — records anonymised session replays and heatmaps (clicks, scrolling, where people get stuck). Text you type into form fields is masked and is not captured in replays. Microsoft's privacy statement applies.
- Google Analytics 4 — aggregate traffic measurement: how many people visit, which pages they read, and which source they arrived from. IP addresses are anonymised by Google by default.
Both set cookies. Neither is used for advertising, and we do not sell, rent, or share this data with advertisers. We use it only to improve the site.
You can block cookies in your browser, use private browsing, or enable "Do Not Track" without losing access to any part of the site. To opt out of Google Analytics specifically, Google offers a browser add-on at tools.google.com/dlpage/gaoptout. To ask us to delete any data associated with you, email consult@beautrek.com.
9. Changes to this policy
Updates are published on this page with a new effective date. Material changes are highlighted at the top of the page.
10. Contact & privacy officer
Privacy contact: 씨더파트너스 (Beautrek) · Business Registration No. 691-31-01473 · Email:consult@beautrek.com